The year is 2004. Shrek 2 is dominating the box office. The final episode of Friends just aired. Everybody is jamming to “Hey Ya!,” wearing yellow Livestrong bracelets, and quoting Napoleon Dynamite nonstop. And at Radio City Music Hall in New York City, Wicked just lost the Tony Award for Best Musical to Avenue Q.Reading this in 2025—if you aren’t a musical theatre fan—you might...

Building strong client relationships is the cornerstone of success in any business. Prioritizing communication, understanding needs, and fostering trust are the key tenets of client relationship management, a practice that—when done right—can pay off in a big way. What Is Client Relationship Management? Before we dive in, let’s...